Broker access

Smart metering

If you don’t have a smart meter at your business premises yet, we will fit one for you at no additional cost. For advice on checking the identity of your British Gas Lite representative view our guide.

Meeting Great Britain’s energy commitments

Upgrading to smart meters is part of a national commitment to reducing energy use in Great Britain. The UK Government wants energy suppliers to install smart meters in all homes and businesses by the end of June 2025. It's one of the largest national programmes currently underway with more than 21.5 million smart meters already installed, including more than 8 million that we've installed in British homes and businesses to date.

Smart meters are key to upgrading the UK's outdated energy system and to reaching net zero by 2050, slashing carbon emissions by as much as 45 million tonnes – the equivalent of taking 26 million cars off the road for a year.

For more information about smart meters and how they can help your business, take a look at our smart meter FAQs.

Smart metering code of practice

We want your smart meter installation to be clear and easy. That's why we follow The Consolidated Metering Code of Practice (CoMCoP) which has been approved by OFGEM.

This means we’ll always:

  • Give you a high quality of service throughout the installation
  • Book an appointment at a time to suit your business
  • Minimise disruption
  • Tell you if we can’t install your smart meter and go through your options
  • Show you how your smart meter works

For more information see the The Consolidated Metering Code of Practice (CoMCoP). You can also view our Standards of Performance.

Smart meter data

The usage data from your smart meter can give useful insight into how your business uses electricity. We’ll collect daily or half hourly usage data from your smart meter and may use this for commercial purposes, for example to develop new products and services.

We’ll never provide the data to any third party, unless required to by law, without your express permission.

You can choose to opt out of smart meter data collection. This means:

  • We won't collect or store your smart meter data
  • We won't share data with you
  • We'll still take a monthly meter reading so you get accurate bills

If you want to opt out, please log in and tell our UK-based webchat team.

Access your previous smart meter data

You (or a third party you’ve nominated/broker) can now view 12 months historical smart consumption data.

To do this all you need to do is contact us by logging into your account.

We will respond to your request within 10 workday days.

Once we have your data we contact you via email.

If we are unable to fulfil your request, we will contact you and advice next steps.

Please note, if your meter isn’t smart or if the smart functionality isn’t working, we’ll be unable to show you your consumption data. In these cases, our customer care team will be happy to arrange a meter investigation or meter exchange for you.

How to read your smart meter

See our guide on reading your smart meter

How can I reduce the energy I use in my business?

There are a number of simple things you can do to increase the energy efficiency of your premise and reduce your bills such as:

  • Turn off your lights and non-essential equipment when your premise isn’t occupied
  • Invest in timed switches to automatically switch lights or appliances off at the end of the day
  • Use the energy-saving features of your office equipment
  • Install efficient lighting with movement sensors and daylight detectors to make sure lights are only on when they are needed
  • Invest in energy-efficient equipment. Older appliances typically use more energy than modern models
  • Create a ‘green champion' or 'green team' who are responsible for putting energy-efficient measures and staff awareness campaigns into practice

For further information on how to reduce the energy your business uses check out our energy-saving tips for small businesses.