Emergencies

Electrical emergencies

What to do if you experience a power cut or electrical fault

If you have an electrical emergency, please call 105 from your landline or mobile phone, free of charge to speak to your local network operator.

This helpline can give you up-to-date information about power cuts and electrical faults in your local area. It's also the best number to call if you spot damage to electricity power lines and substations that could put you, or someone else, in danger.

If you're concerned about a more serious, immediate risk, you should also call the emergency services.

105 is a free service available to everyone in England, Scotland and Wales. Lines are open 24 hours a day, seven days a week. For more information, go to Power Cut 105.

What to do if you think you have a fault with your meter

If you have no electricity in your home, it's not an emergency and an electrician has confirmed that there's a problem with your meter, please contact us directly.

Log into your account to use our webchat service, Monday to Friday, 9am to 5pm. Or call 01253 501 478 on evenings, weekends and bank holidays.

We'll need to ask you some questions about your meter, so please make sure you're logged into your account before calling us.


Gas emergencies

What to do in a gas emergency

If you:

  • can smell gas
  • are worried about carbon monoxide fumes
  • think you have a gas leak

Get everyone out of the building and then call the National Gas Emergency Service on 0800 111 999.

If you can do so safely, turn off your gas supply. The gas mains tap is usually beside your gas meter. Move the handle a quarter turn so it's 90 degrees from the pipe.

It is really important that you don't go back inside until the National Gas Emergency Service have given you the all-clear.


What to do if you know it's not a gas emergency

If none of your gas appliances are working but you know it's not an emergency and a gas safe engineer has confirmed that there's a problem with your meter, please contact us directly.

Use our webchat service, Monday to Friday, 9am to 5pm. Or call 01253 501 478 on evenings, weekends and bank holidays.

We'll need to ask you some questions about your meter, so please make sure you're logged into your account before calling us.