Complaining about British Gas Lite

Speak with our webchat team. We’ll do all we can to resolve your complaint quickly:

• We’ll listen to you to understand what’s gone wrong and why it’s happened
• We’ll do our best to fix it quickly
• If we can’t fix it there and then, then we’ll keep you updated and tell you what we’re doing to fix your issue

Log in to chat with us

Our Webchat team are available 8am-6pm Monday to Fridays.

For our full complaints procedure please refer to our British Gas business website.